8138 230^th PL NE Redmond WA 98053

Phone 425-830-2446 E-mail sunshinesmind@hotmail.com

Sunshine Whitton

Objective	To maintain, monitor, design, secure and support technology environments in an effective and highly available manner.
Certified Professional	Sun Certified Systems Administrator, Cisco Certified Network Associate, Network+, A+
Professional experience	9/2005 – Present Cingular Wireless Redmond, WA Systems Administrator Provide systems administration of Cingular’s Network Information Systems production infrastructure. Install and configure Unix (Solaris) server OS and patches. Monitor servers with Big Brother. Provision unix accounts via OS tools and Power Broker. Install, configure, and support Veritas Volume Manager and VCS. Manage full Storage Area Networking data cycle. Experienced with EMC and Hitachi SAN arrays. SAN work includes laying out luns on new arrays, zoning, masking, and troubleshooting. Work with ECC, HiCommand, Storage Navigator, etc. Conduct troubleshooting and resolution of system failures and provide rotating, 24x7 on-call technical support. 3/2005 – 8/2005 Monolith Productions, Inc. Bellevue, WA Technical Operations Analyst Provided technical operations support for a massively multiplayer online game server environment consisting of Windows 2003 Server, Solaris, Linux/Unix, and internet services in a distributed computing environment. Monitored production and development game servers. Managed hundreds of game servers using batch and python scripts via IBM Director. Analyzed and resolve both application and OS problems. Escalated issues as needed to supply shortest path to solution. Deployed game software patches and verified that patches were properly applied.  Reported server crash bugs to developer team via DevTrack and RightNow. 12/2000 – 4/2005 Colson Computer Technologies Redmond, WA Senior Consultant: Systems Engineer Act as technical lead in consulting role. Proactively build relationships with customers while providing quality technical services. Serve as highest level of escalation for team members and customers. Maintain relationships with vendors. Install, configure, maintain, secure, and troubleshoot all aspects of Unix and Linux servers as well as many different routers. Install, maintain, and troubleshoot mail servers, web servers, Veritas backup servers, corporate anti virus servers, database servers, Windows firewall servers, Linux firewall servers, and routers. Roll out network operating systems and clients. Document and work on over a dozen network sites and scores of client machines. Implement new software releases, system upgrades. Evaluate and install patches and resolve software and hardware related problems. Extensive experience with hardware installation and troubleshooting. Perform system backups and recovery. Maintain data files and monitor system configuration to ensure data integrity. Design, Build, Install, configure and maintain network operating systems and hardware. 8/1999 – 12/2000 Accelerated Learning Company, Inc. Kirkland, WA Technology Trainer Developed and Conducted Accelerated Learning training and technology training for numerous corporate clients including; Microsoft, VoiceStream, AT&T Wireless, Costco Headquarters, IKON, Colson Computer Technologies, Attachmate, First Allied Securities, Bernard Development Company, etc. Conducted accelerated certification coaching for HP-UX, MCSE, and SQL Server students using PowerPoint, Visio, Publisher, and PhotoShop. Conducted administration of company website and workstations. Managed on and off-site classroom configuration and setup. Traveled extensively conducting information sessions and training.
Education	September 1998 University of Washington Seattle, WA Bachelor of Arts, Mass Communications Senior Project: Designed and created a web site using HTML and Java.
Technical Skills	Sun Solaris, Red Hat Linux, Veritas Net-Backup, Veritas Volume Manager, Veritas Clustering, SCSI, RAID, hardware troubleshooting, LAN/WAN, Telnet, Terminal Server, FTP, TCP/IP, PPP, HTML, MySQL, MS SQL, Exchange, Symantec Enterprise Edition, Python, shell scripting, Perl scripting, Etc.